Job Description

Crisis Counselors respond to callers within agency guidelines and follows protocols accordingly to assist callers using a crisis intervention counseling model, provide referrals to youth-serving agencies and arrange for direct connection to resources through a three-way call and a confidential message relay where appropriate.

Qualifications

The following are minimum qualifications

• VALID California driver’s license or identification
• MUST COMPLETE AND PASS A CRIMINAL BACKGROUND CHECK
• MUST volunteer a minimum of four (4) hours per week
• MUST successfully complete the 40-hour induction training program
• Strong communication skills- particularly, strong listening skills, Word processing, and computer experience
• Ability to be non-judgmental and supportive of callers
• Ability to work independently and as a team member
• Knowledge of clinical issues affecting youth, including but not limited to runaway and street youth issues, child abuse, suicide, gay/lesbian/bisexual/transgender/queer or questioning issues, and sexual assault

Key Duties

Essential duties and responsibilities include the following:

• MUST COMPLETE 40-HOUR INDUCTION TRAINING
• Participate in at least one (1) Continuing Education Training session annually
• Provide crisis intervention counseling and resource referral according to CYCL training standards
• Participate in quarterly reflection and quality assurance monitoring of crisis calls conducted by supervisors
• Assist with additional shifts as needed to cover fellow counselors when sickness or emergencies occur

Application

To apply to be a volunteer counselor, please fill out our online application (incomplete applications will not be considered):

Once you complete an application, a staff member will contact you to schedule an interview to take part in our 40-hour training which takes place three times a year.